Emotional Connection as Key of Success
A lot of research has shown that the ability to "emotionally connect" is a key factor in employee engagement.
Emotional intelligence, therefore, understood as the ability to recognize and intercept one's own emotions and those of others in order to establish a deep bond with others, if cultivated, could act, like hard skills, as a guarantor of the success of an organization.
According to this article by Carter & Council the internal communication systems of companies play a fundamental role in the processes of "emotional engagement" of the members who are part of it.
Fostering a culture of dialogue and exchange of different points of view, in fact, not only allows to establish more transparent and sincere conversations, but also leaves individuals free to regulate themselves and express their potential in a climate of cohesion and productivity.