Terms and conditions






  1. Subject

FeedbackLoop Srl (hereinafter FeedbackLoop) has created an Application for mobile devices by designing a peer-to-peer continuous feedback platform, with the aim of enabling individuals to self-regulate their behaviour thanks to cognitive awareness of impact and insights.

The present General Terms of Use are intended to govern access and conditions of Platform usage. You are kindly requested to read them carefully.

By deciding to proceed with the registration, the User acknowledges having read and accepted all the present General Terms of Use.


  1. Description of Services

Feedbackloop is a “continuous feedback” platform which allows people to have daily improvement insights on their own device or Company devices. Like a personal coach, the Application collects data for the User and present the information to her/him to understand what is own impact on the work, what relationships develop in the team and with colleagues, and what can be specifically improved. All in a private and reserved space.

Following a meeting, an appointment or any professional interaction, the Application enables people to record their mood and feedback towards their colleagues. This information generates private and protected individual dashboards.

Only the individual, through her/his dashboard, has the possibility to access own data: the trend of her/his own emotional state and the behaviours observed by the other Community members to whom she/he has requested feedback.

The Application is divided into three areas:

  • Reflect: where you can record your mood, view the progress over time, within specific activities, with the people in your community and learn about the mood of the people in the community towards you.
  • Impact: where it is possible to request feedback from Community members and view the progress of own behaviour as observed by the other people.
  • Connect: where you can connect via chat with Community members (up to a maximum of 3 messages).


  1. Account creation and management

In order to become part of the Community, it is necessary to proceed with activation of User account on the FeedbackLoop Platform.

The User is responsible for her/his own login credentials on FeedbackLoop, and is solely responsible for all activities occurring within that account.

If the User believes that someone has logged into her/his account, she/he is kindly requested to immediately contact: info@feedbackloop.com

At any time the User can decide to deactivate the account, for any reason, by sending an email, with the subject “REQUEST FOR ACCOUNT CANCELLATION”, to: info@feedbackloop.com

FeedbackLoop can suspend the account at any time without notice if it considers that the User has violated these Terms of Use. The suspension of the account entails the conclusion of this agreement, except for the provisions which will continue to apply to the User and to FeedbackLoop, such as, for example, specific legal provisions and regulatory obligations.


  1. Behaviour of Community members

Even if FeedbackLoop makes every reasonable effort in order to favour Users with a respectful and useful experience through functions allowing members to manage their shared information, notifications and in general their own privacy, the User acknowledges to be the only one responsible for compliance with all laws, regulations and obligations applicable to the Platform usage.

Furthermore, when using the Platform, the User undertakes:

  1. not to send false, misleading, harmful or fraudulent information to FeedbackLoop (in particular when the account is created or updated);
  2. not to speak or behave in any way or publish, and/or send any content, through the Platform, of a defamatory, abusive, obscene, pornographic, vulgar, offensive, inappropriate, violent, threatening, harassing, racist, or xenophobic nature, or with sexual connotations, containing incitement to violence, discrimination or hatred, activities encouraging the use of illegal substances, or more generally contrary to the purposes of the Platform, which could violate the rights of FeedbackLoop or a third party, or that is contrary to morality and/or public order;
  3. not to adopt, through the Platform usage, vexatious, discriminatory and harassing behaviour towards other members;
  4. not to violate the rights and image of FeedbackLoop, in particular its intellectual property rights;
  5. not to open more than one account on the Platform;
  6. to comply with these General Terms and Conditions of Use and the Privacy Policy Statement.


  1. License from FeedbackLoop

FeedbackLoop grants a personal, non-assignable, non-exclusive, revocable and non-transferable license to access and utilize the Platform. This license has the sole purpose of enabling the User with the Platform usage and the use of related benefits, as provided by FeedbackLoop and permitted by these Terms of Use.

Therefore, the User agrees not to:

  1. copy, modify, transmit, create derivative works, make use of or reproduce in any way copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the Platform without prior written consent from FeedbackLoop;
  2. use robots, bots, spiders, crawlers, scrapers, search/recovery applications, proxies or other manual or automatic devices, or methods or processes to access, retrieve, index, “data mine”, or in any way reproduce or circumvent the navigation structure or the presentation of the Service or its contents;
  3. use the Platform in any way which could interfere with, interrupt or negatively affect the Service, or the servers or networks connected to the Platform;
  4. upload viruses or other harmful codes, or anyway compromise the safety of the Platform;
  5. create headings or otherwise manipulate identifiers in order to hide the origin of any information transmitted to or through the Platform;
  6. “process” or “duplicate” any part of the Platform without prior written permission from FeedbackLoop;
  7. modify, adapt, sub-license, translate, sell, decode, decipher, decompile or all the same disassemble any part of the Platform, or push others to do so;
  8. use or develop all third-party applications interacting with the Platform or information of other users without our written consent;
  9. use, access or publish the FeedbackLoop Application programming interface without our written consent;
  10. probe, examine or test the vulnerability of our Service, or any system or network;
  11. encourage or promote any activity that violates this Agreement.

FeedbackLoop can investigate and take any available legal action in response to illegal and/or unauthorized Platform usage, including the suspension and/or deactivation of the Account.

It is possible to download any software supplied by us, and automatically install updates, improvements or new features. You can manage the automatic download via the device settings.


  1. License to FeedbackLoop

With the aim of allowing us to make available and provide our Services, the User grants FeedbackLoop a global, non-exclusive, royalty-free license, which can be sub-licensed and transferred to utilize, reproduce, distribute, create derivative works, display and execute information (including contents) that it uploads, sends, stores or receives on our Platform or through it.

The rights granted in this license are exclusively intended to make our Services available, and to provide them (for example, in order to show the profile image, transmit the messages, process statistical analyzes, access the calendar and in the other ways described in our Privacy Policy Statement).

The User can revoke this license at any time by deleting her/his own contents or account.

For technical reasons, deleted content may continue to exist in backup copies (not visible to other users) for a limited period of time.


  1. Account suspension, access limitation and termination

The User can interrupt her/his contractual relations with FeedbackLoop at any time, without costs and without giving any reasons.

In case of violation of these Terms of Use, or if FeedbackLoop has a true reason to believe this is necessary to protect its security and its integrity, that of Users or third parties, or for the purposes of preventing fraud or inquiries, FeedbackLoop reserves the right to:

  • resolve immediately and without notice the General Terms and Conditions of Use which bind the User to FeedbackLoop;
  • limit the access and Platform usage by the User;
  • temporarily or permanently suspend the account.

When this should prove necessary, the User will be informed of the application of such measure in order to allow her/him to provide explanations to FeedbackLoop.

FeedbackLoop will decide, at its sole discretion, whether or not to remove the applied measures.


  1. Personal data

In the context of Platform usage by the User, FeedbackLoop will collect and process some of the User personal data. By using the Platform and registering as a User, she/he acknowledges and accepts processing of her/his own personal data by FeedbackLoop in compliance with current legislation and provisions of the Privacy Policy Statement.


  1. Availability and functionality of the Platform

FeedbackLoop will try as far as possible to keep the Platform constantly accessible, every day and at any hour. However, access to the Platform may be temporarily suspended, without notice, due to maintenance, migration or update technical interventions, or due to interruptions or limitations related to the operation of the network.

Furthermore, FeedbackLoop, on its sole discretion, reserves the right to modify or suspend access to the Platform or its functions, in whole or in part, temporarily or permanently.


  1. Changes to the Terms of Use

FeedbackLoop reserves the right to modify or update these Terms of Use. Unless otherwise specified by law, we undertake to provide at least 30 (thirty) days notice for any changes, giving the User the opportunity to consult the modified Terms of Use before continuing to utilize our Platform. Changes to these Terms of Use will take effect not earlier than 30 (thirty) days after the planned changes are notified. Please note that we may not provide such notice for changes which are necessary to deal with technical developments on our Platform or for changes made for legal reasons; in both cases, these changes will immediately take effect. The ongoing use of our Platform following the period of notice of planned changes, will lead to the acceptance of the Terms of Use as amended.

We hope that the User will continue to utilize FeedbackLoop but, if she/he does not accept the Terms of Use as amended, she/he is required to stop using the Platform by deleting her/his own account.


  1. Limitations of liability

We will use reasonable diligence and expertise in providing our Services to the User and in keeping them in a safe, secure and error-free environment, but we do not guarantee that the Services will always operate without interruptions, delays or imperfections. Assuming the use of reasonableness, diligence and expertise, we are relieved in the event of: losses not caused by our violation of these Conditions or by our other actions; losses not reasonably foreseeable by us or by the User at the time of signing these Conditions; potential offensive, inappropriate, obscene, illicit or otherwise deplorable contents published/sent by others through our Platform and events beyond our reasonable control.


  1. Applicable law­Disputes

These Terms of Use are translated into English and are subject to Italian law.

We try to provide clear rules in order to limit or, hopefully, avoid disputes among us and users. In the event of a dispute, we invite users to contact us in advance in order to amicably resolve it.

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